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Welcome to the
Xpectations!® Plus Debit Card Help Center
How can we help?

  1. Help
  2. Dispute a transaction
  3. Protect your identity and account
  4. What happens if my dispute is denied?

What happens if my dispute is denied?

In the case where a dispute is denied and a provisional credit was issued to your account, it will be reversed 5 business days from the date the denial letter was mailed. Please ensure that there are sufficient funds in your account to cover the amount that will be deducted from your account, as well as any purchases or payments you plan to make. If you do not have sufficient funds in your account to cover the amount that will be deducted, your account may be taken negative and blocked from making any more purchases.

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Online Privacy Statement (PDF)

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Account agreements

Online Privacy Statement (PDF)

The Xpectations!® Plus Debit Mastercard® is issued by Green Dot® Bank, Member FDIC, pursuant to a license by Mastercard. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to a single FDIC-insured bank, Green Dot Bank. Deposits under any trade name are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to allowable limits. Green Dot LLC is a service provider to Green Dot Bank.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with Green Dot LLC or Green Dot Bank and have not sponsored or endorsed Green Dot products or services. Neither Green Dot Bank, Green Dot LLC, nor Mastercard or any of their respective affiliates are responsible for products or services provided by third parties. Third party terms and conditions apply.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries.

Xpectations! Plus and PLS are registered service marks of PLS Financial Services, Inc.

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