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Welcome to the
Xpectations!® Plus Debit Card Help Center
How can we help?

  1. Help
  2. Report card lost/stolen
  3. Lost, stolen or replacement card

Lost, stolen or replacement card

  • How do I report my Xpectations! Plus Debit Card lost or stolen?
  • My replacement Xpectations! Plus Debit Card never arrived. How do I get another card sent to me?
  • When will my replacement Xpectations! Plus Debit Card arrive?
  • Is there a fee to replace my Xpectations! Plus Debit Card?
  • Can I have my Xpectations! Plus Debit Card sent via overnight delivery?
  • When you report a card lost or stolen, does it deactivate that card?
  • Does ordering a replacement card to replace a damaged card deactivate the damaged card?
  • Can I still access my funds if my card is reported lost or stolen?
  • Will my replacement card have the same number?

Account agreements

Account agreements

Online Privacy Statement (PDF)

Account agreements

Account agreements

Online Privacy Statement (PDF)

The Xpectations!® Plus Debit Mastercard® is issued by Green Dot® Bank, Member FDIC, pursuant to a license by Mastercard. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to a single FDIC-insured bank, Green Dot Bank. Deposits under any trade name are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to allowable limits. Green Dot LLC is a service provider to Green Dot Bank.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with Green Dot LLC or Green Dot Bank and have not sponsored or endorsed Green Dot products or services. Neither Green Dot Bank, Green Dot LLC, nor Mastercard or any of their respective affiliates are responsible for products or services provided by third parties. Third party terms and conditions apply.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries.

Xpectations! Plus and PLS are registered service marks of PLS Financial Services, Inc.

©2026 Green Dot LLC. Green Dot is copyrighted by Green Dot LLC. All rights reserved. Green Dot LLC NMLS #914924; Green Dot Bank NMLS #908739.