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Welcome to the
Xpectations!® Plus Debit Card Help Center
How can we help?

  1. Help
  2. Your debit card and transactions
  3. Close your account
  4. How do I close my account?

How do I close my account?

To close your account, log in to the Xpectations! Plus app and select Menu, Manage cards, and Close your account. Or log in to your account at PLScard.com and select Settings, Manage cards, and Close your account. If you still have money in your account, you have 2 options when closing your account online or through the app.

  1. Spend down your balance to $0 – Use your card to make purchases in stores and online or for ATM withdrawals.
  2. Get a refund check- The check will be sent to your address on file within 14 days of closing your account. You won't have access to your funds after a check has been issued.

    3. Your account will automatically close when your balance reaches $0.

    Once you close your account, you can view your account statements and transactions history at PLScard.com or in the Xpectations! Plus app.

    Still need help closing your account? Contact Customer Support at (855) 967-1066 for additional assistance.

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Account agreements

Account agreements

Online Privacy Statement (PDF)

Account agreements

Account agreements

Online Privacy Statement (PDF)

The Xpectations!® Plus Debit Mastercard® is issued by Green Dot® Bank, Member FDIC, pursuant to a license by Mastercard. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to a single FDIC-insured bank, Green Dot Bank. Deposits under any trade name are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to allowable limits. Green Dot LLC is a service provider to Green Dot Bank.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with Green Dot LLC or Green Dot Bank and have not sponsored or endorsed Green Dot products or services. Neither Green Dot Bank, Green Dot LLC, nor Mastercard or any of their respective affiliates are responsible for products or services provided by third parties. Third party terms and conditions apply.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries.

Xpectations! Plus and PLS are registered service marks of PLS Financial Services, Inc.

©2026 Green Dot LLC. Green Dot is copyrighted by Green Dot LLC. All rights reserved. Green Dot LLC NMLS #914924; Green Dot Bank NMLS #908739.